Shipping & Delivery Policy
This Shipping & Delivery Policy applies to goods supplied by Scraptech Pty Ltd trading as ST Engineering, Hardwood Forest Products Australia and HFP Attachments. It explains how orders are processed, shipped, collected and delivered, together with the responsibilities of both the Seller and the Buyer. This policy should be read together with our Terms & Conditions and Warranty Terms & Conditions.
Shipping & Delivery Policy
Scraptech Pty Ltd
Trading as: ST Engineering, Hardwood Forest Products Australia & HFP Attachments
ABN: 64 165 917 288
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Phone: (03) 9762 6483
Email: sales@stengineering.com.au
Websites:
www.stengineering.com.au
www.hardwoodforestproducts.com.au
1. Shipping Policy
Scraptech Pty Ltd supplies products throughout Australia under the trading names ST Engineering, Hardwood Forest Products Australia and HFP Attachments.
To assist with prompt dispatch and delivery, customers should provide accurate delivery details, including a contact name, delivery address and contact phone number.
1.1 Order Processing
Where products are in stock, orders are generally packed and dispatched within one Business Day.
Orders are processed Monday to Friday between 7:45am and 3:45pm (AEST), excluding Victorian public holidays.
Orders received outside business hours will be processed on the next Business Day.
Where additional information is required before dispatch, we will contact the customer as soon as reasonably practicable.
1.2 Stock Availability
All products are supplied subject to availability.
If an item is temporarily unavailable, we will contact the customer to advise:
- an estimated lead time;
- alternative product options (where available); or
- available refund options where applicable.
Quoted lead times are estimates only and may be affected by supplier availability, manufacturing schedules, freight providers, customs clearance and other factors outside our reasonable control.
1.3 Freight Services
We arrange freight throughout Australia using a range of reputable transport and courier companies.
Freight charges are calculated based on:
- product size and weight;
- delivery location;
- delivery requirements;
- carrier charges; and
- applicable fuel or regional surcharges.
Freight charges are confirmed before payment unless otherwise agreed in writing.
1.4 Delivery Timeframes
Estimated delivery times vary depending on destination, freight carrier and product availability.
Typical delivery times after dispatch are between 2 and 10 Business Days, however regional, remote and oversized freight may require additional time.
Delivery dates are estimates only and are not guaranteed.
1.5 Collection
Customers may collect orders from:
Scraptech Pty Ltd
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Customers will be notified when their order is ready for collection.
2. Delivery Policy
2.1 Delivery Requirements
Many of our products are heavy, oversized or palletised.
Depending on the delivery location and freight carrier requirements, deliveries may be directed to:
- a commercial premises with suitable unloading facilities;
- the nearest freight depot; or
- another location agreed between the customer and the freight carrier.
Freight carriers generally classify any delivery address containing a residence—including farms, rural properties and home-based businesses—as a residential delivery.
Additional freight charges may apply where a residential delivery is requested or reclassified by the freight carrier.
2.2 Unloading
Unless otherwise agreed, the customer is responsible for providing suitable equipment and personnel to safely unload the Goods.
Products exceeding approximately 30kg generally require suitable lifting equipment such as:
- forklift;
- telehandler;
- loader;
- excavator; or
- other suitable lifting equipment.
Where unloading facilities are unavailable, additional carrier charges, waiting time or redelivery fees may apply.
2.3 Delivery Acceptance
An authorised representative should be available to:
- inspect the delivery;
- receive the Goods; and
- sign any required freight documentation.
2.4 Delivery Delays and Redelivery
If delivery cannot be completed due to:
- restricted site access;
- no authorised person being available;
- inadequate unloading equipment; or
- incorrect delivery information,
the freight carrier may charge additional delivery, storage or redelivery fees, which are payable by the customer.
3. Freight Damage and Delivery Issues
Customers should inspect all Goods immediately upon delivery or collection.
Any shortage, incorrect Goods or visible freight damage should be reported to Scraptech Pty Ltd as soon as reasonably practicable.
Where possible, customers should:
- note the issue on the freight carrier's delivery documentation;
- retain all packaging;
- take photographs of the damage; and
- contact us before installing or using the Goods.
3.1 Incorrect Goods
Where incorrect Goods have been supplied, we will arrange replacement or another appropriate remedy in accordance with the Australian Consumer Law and our Terms & Conditions.
3.2 Freight Damage
If Goods are damaged during transit, customers should notify us as soon as reasonably practicable and provide supporting photographs.
Where freight damage is confirmed, Scraptech Pty Ltd will arrange repair, replacement or another appropriate remedy.
3.3 Faulty Goods
Faulty Goods will be assessed in accordance with:
- our Warranty Terms & Conditions;
- our Terms & Conditions; and
- the Australian Consumer Law.
4. Australian Consumer Law
This Shipping & Delivery Policy operates in addition to the rights and remedies available under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.
5. Contact Us
For freight, delivery or order enquiries, please contact:
Scraptech Pty Ltd
Trading as:
- ST Engineering
- Hardwood Forest Products Australia
- HFP Attachments
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Phone: (03) 9762 6483
Email: sales@stengineering.com.au
Websites:
www.stengineering.com.au
www.hardwoodforestproducts.com.au
Delivery Notice
Orders are delivered using a range of professional freight carriers selected according to the size, weight and destination of the shipment.
Many products are oversized or palletised and may be delivered to the nearest freight depot or a commercial premises with suitable unloading facilities. Residential addresses, including farms and home-based businesses, may incur additional freight charges depending on the carrier's requirements.
Customers are responsible for ensuring suitable unloading equipment is available where required. Goods exceeding approximately 30kg generally require appropriate lifting equipment such as a forklift, telehandler, loader or excavator.
An authorised representative should be available to receive the delivery and sign any required freight documentation.