Privacy Policy

Privacy Policy

ST Engineering

Last Updated: 19 July 2026

1. Introduction

ST Engineering ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with ST Engineering, visit our website, request a quotation, purchase products or services, or otherwise communicate with us.

By using our website or providing your personal information, you agree to the collection, use and disclosure of your information as described in this Privacy Policy.

2. Who We Are

ST Engineering provides engineering, fabrication, machining, hydraulic services, heavy vehicle repairs, plant repairs, field service, custom manufacturing and equipment solutions throughout Australia.

Our contact details are:

ST Engineering
Factory 3, 217 Colchester Road
Kilsyth VIC 3137
Australia

Phone: (03) 9762 6483

Email: sales@stengineering.com.au

3. Personal Information We Collect

Depending on your dealings with us, we may collect personal information including:

• Name
• Company name
• Postal and delivery addresses
• Email address
• Telephone number
• Mobile number
• Job title
• Information relating to your enquiry
• Details of machinery or equipment you own
• Product enquiries
• Quotation requests
• Purchase history
• Warranty information
• Service history
• Payment information (excluding stored credit card details)
• Records of communications with us
• Information submitted through our website
• Marketing preferences
• IP address
• Browser and device information
• Website usage information collected through cookies and analytics technologies.

4. How We Collect Information

We may collect personal information when you:

• Contact us by phone or email
• Complete a website enquiry form
• Request a quotation
• Purchase products or services
• Request technical support
• Lodge a warranty claim
• Subscribe to marketing communications
• Visit our premises
• Apply for employment
• Visit our website
• Interact with us through social media
• Communicate with our staff.

We may also collect information from authorised dealers, suppliers, finance providers, logistics companies and other third parties where permitted by law.

5. Why We Collect Personal Information

We collect personal information so we can:

• Respond to enquiries
• Prepare quotations
• Supply products and services
• Manufacture custom equipment
• Deliver products
• Arrange freight
• Provide installation and commissioning support
• Perform repairs and servicing
• Process warranty claims
• Provide technical support
• Manage customer accounts
• Process payments
• Improve our products and services
• Send product updates and marketing communications (where permitted)
• Meet legal and regulatory obligations
• Protect our legal rights.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand how visitors use our website
• Measure website traffic
• Improve user experience
• Support online advertising campaigns.

We may use services such as:

• Google Analytics
• Google Ads
• Meta (Facebook) advertising technologies

These services may collect information about your interaction with our website in accordance with their own privacy policies.

Most web browsers allow you to control or disable cookies through your browser settings.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Employees
• Contractors
• Professional advisers
• IT service providers
• Website hosting providers
• Payment processors
• Freight and logistics providers
• Manufacturers and suppliers
• Finance providers (where authorised)
• Government agencies
• Regulatory authorities
• Courts or tribunals where required by law.

We do not sell your personal information.

8. Overseas Disclosure

Some technology providers we use may store or process information on servers located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure business systems
• Password protection
• Restricted staff access
• Firewall and antivirus protection
• SSL website encryption
• Secure cloud storage
• Physical security of business premises.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

10. Access and Correction

You may request access to personal information we hold about you or request correction of inaccurate or incomplete information.

Requests should be directed to:

sales@stengineering.com.au

We will respond within a reasonable timeframe.

11. Marketing Communications

We may occasionally send information about products, services, promotions or industry updates.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link in marketing emails; or
• contacting us directly.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal obligations;
• resolve disputes; or
• enforce our agreements.

When information is no longer required, it is securely destroyed or de-identified where practical.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

14. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:



ST Engineering

Factory 3, 217 Colchester Road
Kilsyth VIC 3137

Phone: (03) 9762 6483

Email: sales@stengineering.com.au