Returns & Refund Policy

Returns & Refund Policy

Scraptech Pty Ltd

Trading as: ST Engineering, Hardwood Forest Products Australia & HFP Attachments

ABN: 64 165 917 288

Factory 3, 217 Colchester Road
Kilsyth VIC 3137

Phone: (03) 9762 6483

Email: sales@stengineering.com.au

Websites:

www.stengineering.com.au

www.hardwoodforestproducts.com.au

www.hfpattachments.com.au

1. Customer Satisfaction

At Scraptech Pty Ltd, customer satisfaction is important to us.

We are committed to supplying quality Goods and Services and providing refunds, repairs and replacements in accordance with the Australian Consumer Law (ACL).

This Returns & Refund Policy should be read together with our Terms & Conditions and Warranty Terms & Conditions. If there is any inconsistency, our Terms & Conditions prevail.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with goods, you are entitled to choose a replacement or refund.

For major failures with services, you are entitled to cancel the service contract and receive a refund for the unused portion or compensation for its reduced value.

Where a failure does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time. If this is not done, you may be entitled to a repair, replacement or refund, together with compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

For further information, visit www.accc.gov.au.

3. Change of Mind Returns

We are not required to provide refunds, exchanges or credits where a customer changes their mind.

However, at our sole discretion, we may approve a change-of-mind return provided:

• the Goods are not faulty;
• the Goods were supplied as ordered;
• the Goods are returned within 14 days of delivery or collection;
• the Goods are unused, uninstalled and in resaleable condition;
• all accessories, manuals and packaging are included; and
• the Goods have not been custom manufactured, fabricated, imported specifically for the customer, modified or configured to suit a particular machine or application.

Approved change-of-mind returns will incur:

• a 20% restocking fee; and
• return freight at the customer's expense.

Approval of a change-of-mind return remains entirely at the discretion of Scraptech Pty Ltd.

4. Damaged or Incorrect Goods

Customers should inspect all Goods immediately upon delivery or collection.

If Goods arrive damaged, incorrect or incomplete, customers should notify us as soon as reasonably practicable and, where possible, within seven (7) Business Days.

Customers should retain the original packaging and provide photographs where available.

Where the claim is accepted, we will arrange repair, replacement or another appropriate remedy in accordance with the Australian Consumer Law.

5. Faulty Goods

Where Goods are believed to be faulty, they will be assessed in accordance with:

• our Warranty Terms & Conditions;
• our Terms & Conditions; and
• the Australian Consumer Law.

Where required, Goods may need to be returned or made available for inspection before a warranty determination can be made.

6. Exceptions

A refund, repair or replacement may be refused where permitted by law, including where:

• the issue resulted from misuse, abuse, neglect or accidental damage;
• the Goods have been incorrectly installed or operated;
• unauthorised modifications or repairs have been carried out;
• the customer was aware of the defect before purchase;
• the Goods have been altered contrary to our recommendations; or
• another exception permitted under the Australian Consumer Law applies.

7. Return Freight

Where Goods fail to meet a consumer guarantee under the Australian Consumer Law, Scraptech Pty Ltd will pay reasonable return freight or collection costs.

Where Goods are too large or heavy to be returned by ordinary post, we will arrange collection where appropriate.

If inspection determines the Goods are not faulty or are not eligible for return, any freight, inspection or associated costs may be payable by the customer.

8. Manufacturer Support

Some imported products may also be covered by a manufacturer's warranty.

Customers may contact the manufacturer directly if they wish, however Scraptech Pty Ltd is happy to assist with warranty claims wherever possible.

Manufacturer warranties operate in addition to rights under the Australian Consumer Law.

9. Processing Time

We aim to assess refund, repair and replacement requests as soon as reasonably practicable.

Where all required information has been received, we generally commence processing claims within seven (7) Business Days.

10. Returning Goods

Before returning any Goods, customers should contact our team to obtain return instructions.

When requesting a return, please provide:

• proof of purchase;
• product details;
• photographs where applicable;
• a description of the issue; and
• any additional information reasonably requested.

Approved refunds will generally be made using the original payment method unless otherwise agreed.

11. Restocking Fee

Where a change-of-mind return has been approved, a 20% restocking fee applies.

The restocking fee helps cover:

• administration and processing;
• inspection and testing;
• cleaning and repackaging;
• merchant fees;
• non-recoverable machining or fabrication costs;
• reduced resale value; and
• storage and inventory handling.

The applicable restocking fee will be deducted from any approved refund or credit.

12. Contact Us

For returns, refunds, warranty claims or general enquiries, please contact:

Scraptech Pty Ltd

Trading as:

• ST Engineering
• Hardwood Forest Products Australia
• HFP Attachments

Factory 3, 217 Colchester Road

Kilsyth VIC 3137

Phone: (03) 9762 6483

Email: sales@stengineering.com.au

Websites:

www.stengineering.com.au

www.hardwoodforestproducts.com.au

www.hfpattachments.com.au